Customer Service Supervisor
£30000 - £35000 per annum, Benefits: 20 days holiday plus bank holiday, pension, life assurance, perk box
Do you have a passion for being the best at what you do, posses a “can do attitude” and believe that the customer is at the heart of everything you do, then this maybe the role for you! My client who are a highly successful SME business that both manufacture and distribute pharmaceutical products. With a rapidly growing customer base this is business with growth prospects. As the new Customer Service Supervisor, you will be supporting the Head of Customer Services in managing the day-to-day activities of the entire Customer Service. This is a fantastic opportunity to take on more senior responsibilities with the team including, order processing and order fulfilment, dealing with technical queries and complaints, as well as building close working relationships with the Warehouse team and Commercial Director. You will get the opportunity to enhance and develop existing processes in order to improve inefficiencies, including implementing new processes. As a more senior member of the team, you will also be some responsibilities with training and coaching This is an office-based role with a 40-hour week - M-F Experience/Requirements: Previous experience with customer service is essential. Experience in a similar role with some previous experience of leading a team. Some experience within the scientific/pharmaceutical sector would be preferred but is not essential. Excellent interpersonal skills Strong IT skills In return you will be working for business that actively encourage and promote teamwork and innovation.
Human Resources Business Partner
£40000 - £45000 per annum
Are you an experienced HR Advisor/Junior HR Business Partner looking to take the next step up …………then this maybe the opportunity for you! A rare and exciting opportunity has arisen for a HR Business Partner to join this highly successful Global business who provide scientific support services to several sectors including Pharmaceutical & Environmental businesses. As a highly motivated HR Business Partner you will be playing a pivotal and visible role within the Business Units and the wider HR team. Your new role: You will be providing commercially focused, generalist operational and strategic HR support over two sites based in Tamworth with regular travel to the Culham site. Manage the recruitment authorisation process and support the management team with recruitment and selection of senior positions as appropriate, Providing and maintaining accurate reporting of resourcing activity Maintain close relationships with resource providers and keep up to date with the evolving talent marketplace and support management in planning and conducting talent reviews and career management activities for teams Supporting the annual performance review process, ensuring that reviews are conducted and documented in line with the company’s performance review system and provide line manager coaching as required Provide advice and support on handling and resolving ER matters such as disciplinary, performance management and grievance in line with company policy &, procedure, and current legislation Ensure managers are coached and developed to improve capabilities and confidence in managing people related matters Support the HR Manager in responding to tenders and advise on the impact and management of TUPE transfers in/out Contribute to the development of reward and recognition schemes. What you'll need to succeed Ideally qualified to CIPD level 7 or equivalent HR experience working within a demanding, competitive commercial environment Up to date knowledge of UK employment law with experience managing transfers, and organisational change Sound knowledge of Leading HR principles, practices, and their application in meeting business requirements High level influencing skills coupled with presence and the strength of personality to make a positive impact with demanding line management colleagues Manages time and resources effectively; meets mutually agreed deadlines and flags delays and obstacles In return there is a generous salary on offer plus excellent benefits which include 25 days holiday, pension, life assurance, healthcare etc. Flexible Hybrid working (2-3 split) - Part time working hours will also be considered. If you feel as though you have the relevant HR experience to carry out these duties and enjoy working in a fast paced environment then please APPLY ASAP; or if you know someone that could be interested in this position, then please pass on my details. In the meantime, if you wish to contact me to discuss this opportunity, please call 07770 933868 and speak to Debbie Lee
Group Head of Communications
£75000 per annum
Group Head of Communications Are you a high performer who can demonstrate a clear vision of the future for the communication function and be able to drive the communications agenda! Then check out the opportunity below and then say hello to your new job as Group Head of Communications. Reporting initially to the Group Managing Director and working closely with the Senior Leadership team as the new Group Head of Communications, you will plan and deliver PR, marketing, and communication activity, ensuring a coherent message runs through all Group communications and in all activity. You will be acting as the key adviser to the Group on external and internal communications. In your new role as Group Head of Communications you will take overall responsibility for the planning, development and management of communications, marketing and public relations strategies with the Group and developing and managing the key channels of communication between the Group, its stakeholders, customers, and the media, including responsibility for the website and presence on social media. Knowledge and Experience to succeed in this role. This is a leadership role so you will need to demonstrate effective leadership, commitment, integrity, enthusiasm, and professional drive to achieve outcomes. Successful experience of managing communications in a large and growing organisation A strong track record of managing communications across different media and with a wide range of stakeholders Highly developed written & oral communication skills Proven experience in identifying target audiences and creativity devising and leading communications and marketing campaigns that engage, educate, and motivate Experience of devising innovative ways to communicate with a diverse range of staff Experience of operating successfully in a commercial environment Experience of working in a political environment Ability to work successfully in a complex environment Ability to demonstrate a clear vision of the future for the communications function Our client embraces smarter working practices so this role offers hybrid working where you will get to work from home and at their headquarters which are based in West London. Competitive salary on offer plus, 25 days annual leave (plus bank holidays) plus pension scheme with employer contribution, discounted Gym membership, Lifestyle platform offering employee discounts on various shops and restaurants.
Talent Acquisition Specialist
£40000 - £45000 per annum, Benefits: Plus generous benefits package
I am currently looking for Talent Acquisition specialists for a role that has maximum impact, high value and is a flexible opportunity! This is an exciting opportunity for a Talent Acquisition Specialist to join my clients growing Talent Acquisition team that is innovating and shaping recruitment for the future within the growing business. Initially as the new Talent Acquisition Specialist you will support the growth of the business’s UK operations across the UK, which includes England, Ireland and Scotland. You will be joining a committed and driven Talent team and be introducing the highest quality talent into the business that are a perfect fit for the business and culture. Ideally you will be a recruitment professional who is passionate about talent acquisition, and have demonstrable experience in recruitment activities, processes, and systems. If you have recruitment experience within the scientific sector, then this is desirable to my client however not essential. The post offers autonomy and flexibility, as you will have minimal supervision and you will be splitting your time between the workplace and working from home. So self-motivation and organisation is therefore a must as well as the ability to collaborate effectively with your HR colleagues and recruiting managers. Day to day duties will include headhunting, screening, interviewing, scheduling interviews, and providing feedback to candidates. Knowledge & Experience: Proven experience working in a sourcing or recruitment role Demonstrable knowledge and experience in using on-line tools, social media, search engines to identify candidates Experience in using Employee Relation Platforms and Applicant Tracking Platforms Exceptional verbal and written communication skills with the ability to effectively articulate the company’s culture and values Exceptional time management and prioritisation abilities Experience in sourcing candidates outside of the UK is desirable. Person Specification Highly motivated with a preference for having ownership and accountability to drive forward the overall success of this role. Able to work with minimal supervision, well organised and adaptable to a fast-paced changing environment. Collaborative and affiliate in working with management and HR colleagues. Innovative and excited about continuous improvement. In return you will receive a competitive compensation package that feature excellent benefits and perks.
£23000 - £27000 per annum, Benefits: Plus bonus & benefits
Sales Administrator - Urgently Required! £23,000 - £27,000pa plus bonus, 25 days annual leave plus generous benefits package, located near local transport links and free parking available on site. Seeking an enthusiastic, driven and highly organised Sales Administrator, to be join this close-knit customer service team who are responsible for the successful completion of customer orders from all channels and Product/Business Sectors, you will be responsible for entering orders into the relevant system within agreed timescales and updating customers with delivery dates. This is a busy, demanding role where no two days are the same, so you will need to work at pace and have strong, accurate order/data entry experience. Duties include: Making sure customer orders received are entered correctly into the ERP system on the day of receipt or within agreed timescales. Providing help and advice to customers regarding their orders and ensure On Time In Full delivery targets are and customers informed of any delays in advance. Communicating with customers by telephone, email and Service Cloud ensuring queries To be responsible for the daily management of Service Cloud Case ensuring tasks are dealt with and or escalated to ensure response times are within agreed KPI timescales. Running end of day check reports on the system to ensure that all incoming orders and orders created have been processed to released status and resolve any problem orders. Ensuring that agreed promised delivery dates to customers are maintained and that changes are relayed to the customer prior to the delivery date with notes maintained on the system Registering customer complaints by logging into the Service Cloud and if needed escalating to the team leader Working closely with the field sales team to ensure they are kept in the loop with matters arising regarding their customers. Entering new account information into the system. For this role you will need the following: Experience of working in a sales support order processing environment Can do attitude and willingness to go that extra mile Excellent telephone manner and communication skills Attention to detail and accuracy Strong computing and keyboard skills. Basic Excel and Word Experience using ERP systems such as SAP, Oracle, Sage etc If you think this role is for you then please apply immediately - as immediate start available. Click on the apply button or call me, Debbie Lee for more information on the role on 07770 933868. (I would love to speak to anyone who has worked as Customer Sales Executive, Customer Sales, Sales & Customer Service Assistant, Customer Sales Administrator, Customer Service Sales Administrator, Sales Administrator, Sales Order Processor)