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Complaints Policy

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It is important to us that we are able to provide you with a service that you will be happy with. However, in the event that we have not met your expectations, you should contact your local Meridian Branch and ask to speak to the Branch Manager responsible for that location, they will do everything we can to resolve your issue for you. We hope that your issue is resolved satisfactorily, however if the Branch Manager is unable to resolve your complaint, then please contact us by e-mailing us at or write to us at:

Quality and Risk Management
Trident 3
Trident Business Park
Styal Road
M22 5XB

However you choose to contact us you should expect;

  • Your complaint to be acknowledged within 5 working days 
  • Your complaint to be dealt with confidentially and fairly
  • Your complaint to be resolved within a maximum of 28 days ​