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over 4 years ago by Debbie Lloyd

Operations Administrator

Customer Services

Our client is one of the largest providers of medico legal reports in the UK, working in partnership with solicitors dealing with personal injury claims. As well as medical reports, they can also obtain medical records, provide rehabilitation services and any further treatment required following a personal injury.

Due to the growth in business our client has opened a new office in Chorley, Lancashire and is seeking an operations administrator to work within the operations department.

The Role:

The Operations department is responsible for successfully managing new instructions from solicitors dealing with personal injury claims. Our teams will book an appointment with our panel of experts, request medical records when required and provide regular updates to the solicitors on the progress of the case, right through to receiving the medical report.

For further information or to apply please call 0151 5062090 or email

Key Responsibilities:

  • To work efficiency and accurately in line with company values and targets, setting up new instructions and booking appointments to the required service levels and specifications of each solicitor.
  • To take responsibility for progressing each client case on every touch, liaising with chasing GP surgeries, clients and hospitals where necessary for the required information.
  • To build relationships with each solicitor, calling them where possible to provide regular updates on the progress of their cases.
  • To work flexibly in line with the needs of customers and the team.
  • To provide excellent customer service to solicitors and clients at every opportunity, setting diaries where needed to progress each case.

Personal Specification:

  • The person appointed will be able to work to targets in a busy environment.
  • Excellent communication and telephone skills
  • Customer service skills
  • A keenness to learn and develop and pick up new skills
  • You will be an enthusiastic team player, and keen to work closely with customers and other departments.
  • Previous knowledge of the industry and Proclaim is desirable.

For further information or to apply please call 0151 5062090 or email

In addition to these skills the candidate will require the following:

  • English and Maths to G.C.S.E standard Grade C or equivalent
  • Computer literate

Salary and Benefits:

  • Salary £14,625 to £15,307.50
  • 37.5 Hours Mon-Fri
  • Company Stakeholder Pension
  • 20 days Annual Leave plus Bank Holidays

Click here to apply online or contact 0151 5062090 or email