Telephonists, or switchboard operators, are the first point of contact for callers to an organisation. They answer incoming calls, putting them through to the right person or department. They also take messages and connect some outgoing calls.
The Skills Required
To be a telephonist or switchboard operator you should have:
good hearing and a clear telephone voice
a confident and polite telephone manner
the ability to work quickly and accurately under pressure
a good standard of spoken and written English
basic computer and keyboard skills
excellent customer care skills
the ability to deal with difficult calls in a calm and professional manner
an awareness of confidentiality issues
good time-keeping and reliability.
You don’t usually need formal qualifications, but some GCSEs, especially English, may help you. Basic computer skills and admin experience can be useful.
Yate is a town and civil parish in South Gloucestershire, England. It lies at the southwest extremity of the Cotswold Hills and is 12 miles (19.3 km) northeast of Bristol city centre. Developing from village into town from the 1960s onwards as a commuter town for Bristol, the 2011 census listed Yate's population as 21,789. The market town of Chipping Sodbury (population 5,045) is contiguous with Yate to the east. In addition, a large southern section of the built-up area spills over into the parish of Dodington (population 8,206), and so the total population of Yate's urban area is now approaching 35,000. Yate railway station serves the town. The railway station is located on the main Bristol to Birmingham line between Bristol Parkway and Cam & Dursley, and is operated by Great Western Railway. Regular bus services link Yate with Bristol city centre. There are also buses from Yate running to Bath, Cribbs Causeway, Malmesbury, Tetbury and Westonbirt Arboretum. Additionally, buses link Yate to a number of other towns/villages within South Gloucestershire including Badminton, Charfield, Chipping Sodbury, Downend, Emersons Green, Filton, Fishponds, Frenchay, Iron Acton, Kingswood, Pucklechurch, Mangotsfield, Old Sodbury, Staple Hill, Thornbury, Tormarton, Westerleigh, Wick, Winterbourne and Wotton-under-Edge