Telephonists, or switchboard operators, are the first point of contact for callers to an organisation. They answer incoming calls, putting them through to the right person or department. They also take messages and connect some outgoing calls.
The Skills Required
To be a telephonist or switchboard operator you should have:
good hearing and a clear telephone voice
a confident and polite telephone manner
the ability to work quickly and accurately under pressure
a good standard of spoken and written English
basic computer and keyboard skills
excellent customer care skills
the ability to deal with difficult calls in a calm and professional manner
an awareness of confidentiality issues
good time-keeping and reliability.
You don’t usually need formal qualifications, but some GCSEs, especially English, may help you. Basic computer skills and admin experience can be useful.
Woburn Sands is a small town and civil parish in the Borough of Milton Keynes, England, and part of the Milton Keynes urban area. It is south-east of Milton Keynes proper, near Wavendon. The boundary of the Borough with Bedfordshire is also that with the neighbouring parishes of Aspley Guise and Aspley Heath (in Central Bedfordshire); together the three settlements are a contiguous built-up area. Not all of Woburn Sands built-up area is in the civil parish which has its name: the meandering boundary between Buckinghamshire and Bedfordshire means the Primary and Middle Schools named after the town are both across the border in Aspley Guise. At the 2011 Census, the population of the civil parish (only) was 2,916, that of the built-up area (including much of Aspley Guise) was 5,959. The town is served by Woburn Sands railway station which co-serves the near end of Wavendon which, unlike Wavendon Gate, is separated by fields from Milton Keynes. The station is on the Marston Vale line, three closely placed stops east of a main line junction station.