Telephonists, or switchboard operators, are the first point of contact for callers to an organisation. They answer incoming calls, putting them through to the right person or department. They also take messages and connect some outgoing calls.
The Skills Required
To be a telephonist or switchboard operator you should have:
good hearing and a clear telephone voice
a confident and polite telephone manner
the ability to work quickly and accurately under pressure
a good standard of spoken and written English
basic computer and keyboard skills
excellent customer care skills
the ability to deal with difficult calls in a calm and professional manner
an awareness of confidentiality issues
good time-keeping and reliability.
You don’t usually need formal qualifications, but some GCSEs, especially English, may help you. Basic computer skills and admin experience can be useful.
Wentbridge is a small village in the City of Wakefield district of West Yorkshire, England. It lies around 3 miles (5 km) southeast of its nearest town of size, Pontefract, close to the A1 road. The village contains one of the largest viaducts in Europe, its significance sanctioned by the Museum of Modern Art. Wentbridge is one of a number of locations that have connections to the legend of Robin Hood. With Wentbridge being a small village, there is only a few main roads and a big A (A1) road that are near it. The few main roads are Wentbridge Ln, Wentedge Rd, and the B6474, making it somewhat accessible but not easily.