Telephonists, or switchboard operators, are the first point of contact for callers to an organisation. They answer incoming calls, putting them through to the right person or department. They also take messages and connect some outgoing calls.
The Skills Required
To be a telephonist or switchboard operator you should have:
good hearing and a clear telephone voice
a confident and polite telephone manner
the ability to work quickly and accurately under pressure
a good standard of spoken and written English
basic computer and keyboard skills
excellent customer care skills
the ability to deal with difficult calls in a calm and professional manner
an awareness of confidentiality issues
good time-keeping and reliability.
You don’t usually need formal qualifications, but some GCSEs, especially English, may help you. Basic computer skills and admin experience can be useful.
Wath upon Dearne is centred on Montgomery Square, which contains the town's main shops, the library and the bus station. Immediately to the west is the substantial Norman All Saints Church, on a small leafy green with the Town Hall, the Montgomery Hall and a campus of the Dearne Valley College. There are several pubs in the town centre, including a branch of Wetherspoons and Wath Tap, Rotherham's first micro-pub specialising in locally brewed real ale. Today Wath is still emerging from the sudden collapse of the coal industry, although jobs and some low-level affluence have returned. After a hiatus between the clearing of the former colliery land and recent redevelopment, when the area felt rather rural, the construction of large distribution centres to the north of the town is restoring an industrial feel, but without the pollution issues connected with coal. Recently several large distribution warehouses for the clothing chain Next have opened. Much new housing is being built on this reclaimed land. From Doncaster town centre it would approximately take 40 minutes on a bus (X20 towards Doncaster). However, Wath Upon Dearne also has the A633 running straight through it so is easily accessible for a car journey or by any other means of vehicle travel.