Telephonists, or switchboard operators, are the first point of contact for callers to an organisation. They answer incoming calls, putting them through to the right person or department. They also take messages and connect some outgoing calls.
The Skills Required
To be a telephonist or switchboard operator you should have:
good hearing and a clear telephone voice
a confident and polite telephone manner
the ability to work quickly and accurately under pressure
a good standard of spoken and written English
basic computer and keyboard skills
excellent customer care skills
the ability to deal with difficult calls in a calm and professional manner
an awareness of confidentiality issues
good time-keeping and reliability.
You don’t usually need formal qualifications, but some GCSEs, especially English, may help you. Basic computer skills and admin experience can be useful.
The city of Wakefield in West Yorkshire, is one of many of Yorkshire’s cities that boasts some of the most stunning and classical architectural history England has to offer. Buildings such as The Hepworth Gallery, Wakefield Cathedral and Sandal Castle are all stand alone attractions, not to mention the unmissable scenery in the area, notably Yorkshire Sculpture Park and Nostell Priory and Parkland. Wakefield truly is a place with endless activities and beautiful locations.
Despite sounding like an undiscovered paradise, Wakefield actually lies in the heart of England, not far from Leeds. For this reason, Wakefield has the M1 running alongside the western side of the city, and to the east, various A-roads such as the A61 and A650. As an additional means of transport, Wakefield Kirkgate and Westgate train stations offer the option of train transport around the area and further afield. Leeds Airport is also only around 20 miles away from Wakefield, allowing an accessible option for flights from within the area.