Telephonists, or switchboard operators, are the first point of contact for callers to an organisation. They answer incoming calls, putting them through to the right person or department. They also take messages and connect some outgoing calls.
The Skills Required
To be a telephonist or switchboard operator you should have:
good hearing and a clear telephone voice
a confident and polite telephone manner
the ability to work quickly and accurately under pressure
a good standard of spoken and written English
basic computer and keyboard skills
excellent customer care skills
the ability to deal with difficult calls in a calm and professional manner
an awareness of confidentiality issues
good time-keeping and reliability.
You don’t usually need formal qualifications, but some GCSEs, especially English, may help you. Basic computer skills and admin experience can be useful.
The South-Eastern town in London is a thriving urban town, and is known as the hearth for English Rugby, with its very own Twickenham Stadium – which is one of the main attractions of the town. Being part of Greater London, some of London’s vast wealth is visible throughout the town, with various notable architectural landmarks, including the London Marriot Hotel, Strawberry Hill House and Garden, and the aforementioned Twickenham Stadium, to name but a few of the local attractions.
Being part of the thriving borough of Greater London, there are naturally several transport options available to someone living and working in the Twickenham area. A selection of train stations are available on various sides of the town, including Whitton, Strawberry Hill, and St. Margaret’s. Twickenham is also located near the banks of the River Thames, and is only five miles from Heathrow Airport. If this wasn’t enough, Twickenham is not far from the M3, M4, or the A316 and A307. With all these transport options available, it is not surprising that Twickenham is such a bustling town in the borough of London.