Telephonists, or switchboard operators, are the first point of contact for callers to an organisation. They answer incoming calls, putting them through to the right person or department. They also take messages and connect some outgoing calls.
The Skills Required
To be a telephonist or switchboard operator you should have:
good hearing and a clear telephone voice
a confident and polite telephone manner
the ability to work quickly and accurately under pressure
a good standard of spoken and written English
basic computer and keyboard skills
excellent customer care skills
the ability to deal with difficult calls in a calm and professional manner
an awareness of confidentiality issues
good time-keeping and reliability.
You don’t usually need formal qualifications, but some GCSEs, especially English, may help you. Basic computer skills and admin experience can be useful.
Our Trafford Park branch is part of one of the most widely-recognised industrial estates in Manchester, as Trafford Park is known for being a historical, industrial powerhouse in the North West. Which comes as no surprise considering the Manchester Ship Canal and Bridgewater Canal run right through it, of which the Salford Quays is found on the other side.
Bustling with industry and growing businesses such as Kellogg’s, Screwfix, and many more, forming nearly one and half thousand businesses in the area, and employing many more. It is a great place to find growing businesses, constant projects and construction jobs, and ongoing renovations and refurbishments.
On top of this, Trafford Park is within five minutes’ drive of The Trafford Centre and Trafford Retail Park and is across the Manchester Ship Canal from Salford Quays. Transport links are therefore abundant, with various buses to and from The Trafford Centre, The Quays, the City Centre, and within Trafford Park itself. Additionally, the M60 Ring Road goes around Trafford, with junctions at Altrincham, Sale, Stretford and Urmston alike, so there is no shortage of fast travel options across Trafford either.