Telephonists, or switchboard operators, are the first point of contact for callers to an organisation. They answer incoming calls, putting them through to the right person or department. They also take messages and connect some outgoing calls.
The Skills Required
To be a telephonist or switchboard operator you should have:
good hearing and a clear telephone voice
a confident and polite telephone manner
the ability to work quickly and accurately under pressure
a good standard of spoken and written English
basic computer and keyboard skills
excellent customer care skills
the ability to deal with difficult calls in a calm and professional manner
an awareness of confidentiality issues
good time-keeping and reliability.
You don’t usually need formal qualifications, but some GCSEs, especially English, may help you. Basic computer skills and admin experience can be useful.
Taunton is a large town, located in the county of Somerset in the South-West of England. The town is rich in history and has many picturesque locations which are a must-see. To name but a few of these, there is the Museum of Somerset, Vivary Park and the Tudor Tavern. With history dating back to the 11th Century with the Norman invasion, Taunton has some magnificently stunning historic buildings, including the aforementioned Tudor Tavern and the Saint Mary Magdalene Church. Blended with the historic architecture are various shopping and retail locations,
Despite possibly sounding rather isolated and quiet, Taunton is still easily travelled to and from, with good road connections for travel by car, including the M5 and A38, and also has its own Taunton Railway Station as an additional means of travel.