Telephonists, or switchboard operators, are the first point of contact for callers to an organisation. They answer incoming calls, putting them through to the right person or department. They also take messages and connect some outgoing calls.
The Skills Required
To be a telephonist or switchboard operator you should have:
good hearing and a clear telephone voice
a confident and polite telephone manner
the ability to work quickly and accurately under pressure
a good standard of spoken and written English
basic computer and keyboard skills
excellent customer care skills
the ability to deal with difficult calls in a calm and professional manner
an awareness of confidentiality issues
good time-keeping and reliability.
You don’t usually need formal qualifications, but some GCSEs, especially English, may help you. Basic computer skills and admin experience can be useful.
Stratford-upon-Avon, commonly known as just Stratford, is a market town and civil parish in the Stratford-on-Avon district, in the county of Warwickshire, England. It is situated on the River Avon, 91 miles (146 km) north-west of London, 22 miles (35 km) south-east of Birmingham and 8 miles (13 km) south-west of Warwick. The estimated population in 2007 was 25,505 increasing to 27,445 at the 2011 census. The town is a popular tourist destination owing to its status as the birthplace and gravesite of playwright and poet William Shakespeare, and receives approximately 2.5 million visitors a year. The Royal Shakespeare Company resides in Stratford's Royal Shakespeare Theatre. Stratford is 22 miles (35 km) from the UK's second largest city, Birmingham, and is easily accessible from junction 15 of the M40 motorway. The 7 miles (11 km) £12 million Stratford Northern Bypass opened in June 1987 as the A46. Stratford-upon-Avon railway station has good rail links from Birmingham (Snow Hill station and Moor Street station) and from London, with up to seven direct trains a day from London Marylebone. Stratford-upon-Avon Parkway railway station opened on 19 May 2013 to the north of the town.