Telephonists, or switchboard operators, are the first point of contact for callers to an organisation. They answer incoming calls, putting them through to the right person or department. They also take messages and connect some outgoing calls.
The Skills Required
To be a telephonist or switchboard operator you should have:
good hearing and a clear telephone voice
a confident and polite telephone manner
the ability to work quickly and accurately under pressure
a good standard of spoken and written English
basic computer and keyboard skills
excellent customer care skills
the ability to deal with difficult calls in a calm and professional manner
an awareness of confidentiality issues
good time-keeping and reliability.
You don’t usually need formal qualifications, but some GCSEs, especially English, may help you. Basic computer skills and admin experience can be useful.
Shirehampton is a district of Bristol in England, near Avonmouth at the northwestern edge of the city. It originated as a separate village, retains a High Street with a parish church and shops, and is still thought of as a village by many of its 6,867 inhabitants. Although on the far northwest corner, and largely separated from the rest of Bristol by a broad swathe of parkland extending from the Blaise Castle estate, with the River Avon forming a barrier for access to Somerset, the community is still a convenient location from which to reach all parts of the city and its work environment. Travel is also easy from Shirehampton into Gloucestershire, South Wales and Somerset since it lies within easy reach of all the main motorways in the area, including the M5, the M4 Second Severn Crossing, and the M49, and it is served by the A4 Portway and by Shirehampton railway station, which allow access to near the city centre. It is informally known to local people as "Shire".