Telephonists, or switchboard operators, are the first point of contact for callers to an organisation. They answer incoming calls, putting them through to the right person or department. They also take messages and connect some outgoing calls.
The Skills Required
To be a telephonist or switchboard operator you should have:
good hearing and a clear telephone voice
a confident and polite telephone manner
the ability to work quickly and accurately under pressure
a good standard of spoken and written English
basic computer and keyboard skills
excellent customer care skills
the ability to deal with difficult calls in a calm and professional manner
an awareness of confidentiality issues
good time-keeping and reliability.
You don’t usually need formal qualifications, but some GCSEs, especially English, may help you. Basic computer skills and admin experience can be useful.
Severn Beach is a village on the Severn Estuary in South Gloucestershire, England. The eastern portal of the Severn Tunnel is on the outskirts of the village. The Severn footpath – on the sea wall – is part of the Severn Way that leads from Gloucester, Slimbridge and the Second Severn Crossing. Extensive sea defences have been constructed in recent years and this provides a popular walkway along its length. Originally, the Severn Way finished at Severn Beach, but it has recently been extended to Bristol. With it being right next to the M4 it makes it a very easy accessible place, with multiple main roads branching off of the main M road. In addition, Severn Beach has its own railway station too making even more accessible for people of medium-long distances.