Telephonists, or switchboard operators, are the first point of contact for callers to an organisation. They answer incoming calls, putting them through to the right person or department. They also take messages and connect some outgoing calls.
The Skills Required
To be a telephonist or switchboard operator you should have:
good hearing and a clear telephone voice
a confident and polite telephone manner
the ability to work quickly and accurately under pressure
a good standard of spoken and written English
basic computer and keyboard skills
excellent customer care skills
the ability to deal with difficult calls in a calm and professional manner
an awareness of confidentiality issues
good time-keeping and reliability.
You don’t usually need formal qualifications, but some GCSEs, especially English, may help you. Basic computer skills and admin experience can be useful.
Patchway is a town in South Gloucestershire, England, situated 10 km (6.2 mi) north-north west of central Bristol. The town is a housing overflow for Bristol being contiguous to Bristol's urban area and is often regarded as a large outer suburb. Nearby are the other Bristol satellite towns of Filton and Bradley Stoke. Patchway is twinned with Clermont l'Herault, France, and Gauting, Germany. It was established as a civil parish in 1953, becoming separate from the parish of nearby Almondsbury. It is surrounded by a main M road (M4) and the A38 (Gloucester Rd) making it very accessible via road vehicles. In addition, Patchy has its own train station called Patchway Train Station.