Telephonists, or switchboard operators, are the first point of contact for callers to an organisation. They answer incoming calls, putting them through to the right person or department. They also take messages and connect some outgoing calls.
The Skills Required
To be a telephonist or switchboard operator you should have:
good hearing and a clear telephone voice
a confident and polite telephone manner
the ability to work quickly and accurately under pressure
a good standard of spoken and written English
basic computer and keyboard skills
excellent customer care skills
the ability to deal with difficult calls in a calm and professional manner
an awareness of confidentiality issues
good time-keeping and reliability.
You don’t usually need formal qualifications, but some GCSEs, especially English, may help you. Basic computer skills and admin experience can be useful.
The founding city of Meridian Business Support. A city famed for its hard-working and humble people, symbolised by the Manchester Bee. The cities roots are reflected by the fact that thirty years later, Meridian’s head office is still located there.
Notorious around world for being the birthplace of the industrial revolution, Manchester has a profound history in science, politics, music, arts and sport. These can be seen with the various tourist attractions including numerous museums, including the Museum of Science and Industry, Manchester Art Museum, and The Manchester Museum. Every year is capped off with the famous Manchester Christmas Markets, which see the centre of town lit up in festivities.
The city has modern and up-to-date transport systems and structures, whilst still flaunting stunning, classic architecture in the city centre and dotted around the city’s boroughs. Meridian is but one of the many staple businesses that make up this beautiful working city. There are countless ways of travelling around the City, be it in your car using the many road networks and motorway systems, Tram (of which most areas have a nearby stop), or the multiple train and bus stations.