Telephonists, or switchboard operators, are the first point of contact for callers to an organisation. They answer incoming calls, putting them through to the right person or department. They also take messages and connect some outgoing calls.
The Skills Required
To be a telephonist or switchboard operator you should have:
good hearing and a clear telephone voice
a confident and polite telephone manner
the ability to work quickly and accurately under pressure
a good standard of spoken and written English
basic computer and keyboard skills
excellent customer care skills
the ability to deal with difficult calls in a calm and professional manner
an awareness of confidentiality issues
good time-keeping and reliability.
You don’t usually need formal qualifications, but some GCSEs, especially English, may help you. Basic computer skills and admin experience can be useful.
Leighton Buzzard is a market town in Bedfordshire, England, near the Chiltern Hills and lying between Aylesbury, Tring, Dunstable and Milton Keynes. Located 36 miles northwest from Central London, the town is linked to the capital by the Grand Union Canal and the West Coast Main Line to London Euston. Situated on the River Ouzel, in the southwest of the county and close to the Buckinghamshire border, it adjoins Linslade and the name Leighton Linslade is sometimes used to refer to the combination of the two towns; parts of this article also apply to Linslade as well as Leedon. For local government purposes, the town is part of the Central Bedfordshire district and is administered jointly with Linslade as the civil parish of Leighton-Linslade. Leighton Buzzard has undergone significant growth in recent years, and is now a significant commuter town within the London commuter belt, listed as the 32nd largest commuter town according to the 2011 census. Since 2011, it is likely that this trend has continued due to good transport links.