Telephonists, or switchboard operators, are the first point of contact for callers to an organisation. They answer incoming calls, putting them through to the right person or department. They also take messages and connect some outgoing calls.
The Skills Required
To be a telephonist or switchboard operator you should have:
good hearing and a clear telephone voice
a confident and polite telephone manner
the ability to work quickly and accurately under pressure
a good standard of spoken and written English
basic computer and keyboard skills
excellent customer care skills
the ability to deal with difficult calls in a calm and professional manner
an awareness of confidentiality issues
good time-keeping and reliability.
You don’t usually need formal qualifications, but some GCSEs, especially English, may help you. Basic computer skills and admin experience can be useful.
Situated centrally in the mainland British Isles, Derby is a picturesque city, with a pleasant mix of rural and urban landscapes, making it both a practical yet attractive place to live and work.
With several notable parks, historic sites and gardens to visit, Derby flaunts a wide array of historic and beautiful attractions. Yet the city is also supplemented with various shopping locations, such as the Intu Derby and the Derby Market Hall. On top of this, the public transport around Derby is made easy with bus services, Derby railway station, and various coach and private hire services. On top of this, the M6 and M1 both run on opposite sides of the city, meaning travel to further away locations from Derby is easy enough too.
Derby hosts a vast array of rural and scenic locations, whilst still being a developed and growing town in the middle of England, with great transport links in and out of the city.