Banner Default Image

Switchboard operators Jobs in Derby

Switchboard operators Jobs in Derby

Job Description

Telephonists, or switchboard operators, are the first point of contact for callers to an organisation. They answer incoming calls, putting them through to the right person or department. They also take messages and connect some outgoing calls.

The Skills Required

To be a telephonist or switchboard operator you should have:

  • good hearing and a clear telephone voice

  • a confident and polite telephone manner

  • the ability to work quickly and accurately under pressure

  • a good standard of spoken and written English

  • basic computer and keyboard skills

  • excellent customer care skills

  • the ability to deal with difficult calls in a calm and professional manner

  • an awareness of confidentiality issues

  • good time-keeping and reliability.

Qualifications

You don’t usually need formal qualifications, but some GCSEs, especially English, may help you. Basic computer skills and admin experience can be useful.

​Situated centrally in the mainland British Isles, Derby is a picturesque city, with a pleasant mix of rural and urban landscapes, making it both a practical yet attractive place to live and work.

With several notable parks, historic sites and gardens to visit, Derby flaunts a wide array of historic and beautiful attractions. Yet the city is also supplemented with various shopping locations, such as the Intu Derby and the Derby Market Hall. On top of this, the public transport around Derby is made easy with bus services, Derby railway station, and various coach and private hire services. On top of this, the M6 and M1 both run on opposite sides of the city, meaning travel to further away locations from Derby is easy enough too.

Derby hosts a vast array of rural and scenic locations, whilst still being a developed and growing town in the middle of England, with great transport links in and out of the city.

Sorry! There are no jobs at the moment :(