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Switchboard operators Jobs in Dearne Valley

Switchboard operators Jobs in Dearne Valley

Job Description

Telephonists, or switchboard operators, are the first point of contact for callers to an organisation. They answer incoming calls, putting them through to the right person or department. They also take messages and connect some outgoing calls.

The Skills Required

To be a telephonist or switchboard operator you should have:

  • good hearing and a clear telephone voice

  • a confident and polite telephone manner

  • the ability to work quickly and accurately under pressure

  • a good standard of spoken and written English

  • basic computer and keyboard skills

  • excellent customer care skills

  • the ability to deal with difficult calls in a calm and professional manner

  • an awareness of confidentiality issues

  • good time-keeping and reliability.

Qualifications

You don’t usually need formal qualifications, but some GCSEs, especially English, may help you. Basic computer skills and admin experience can be useful.

​The Dearne Valley is an area of South Yorkshire, England, along the River Dearne. It encompasses the towns of Wombwell, Wath-upon Dearne, Swinton, Conisbrough and Mexborough, the large villages of Ardsley, Bolton on Dearne, Goldthorpe, Thurnscoe, Darfield, Stairfoot and Brampton Bierlow, and many other smaller villages and hamlets. In 1995 the area became a regeneration area, as it had suffered much from the sudden decline of the deep coal mining industry in the 1980s. In the 2011 census the ONS-identified Barnsley/Dearne Valley built-up area had a population of 223,281,[1] however this region includes Barnsley and certain other smaller towns and villages that might not historically have considered themselves a part of the Dearne Valley. From Doncaster on the X78 bus it would usually take around 15 minutes, and a bit of walking. Taxi about 11 minutes, and if you choose to walk it could take up to 1hr 36min.

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