Telephonists, or switchboard operators, are the first point of contact for callers to an organisation. They answer incoming calls, putting them through to the right person or department. They also take messages and connect some outgoing calls.
The Skills Required
To be a telephonist or switchboard operator you should have:
good hearing and a clear telephone voice
a confident and polite telephone manner
the ability to work quickly and accurately under pressure
a good standard of spoken and written English
basic computer and keyboard skills
excellent customer care skills
the ability to deal with difficult calls in a calm and professional manner
an awareness of confidentiality issues
good time-keeping and reliability.
You don’t usually need formal qualifications, but some GCSEs, especially English, may help you. Basic computer skills and admin experience can be useful.
Crofton is a village near Wakefield in West Yorkshire, England, about 4 miles (6 km) south-east of the city, some 6 miles (10 km) to the west of the town of Pontefract, and 4 miles (6 km) from the town of Featherstone. The population of the civil parish at the time of the 2011 census was 5,781. Crofton is located on the A638 road that runs between Wakefield and Doncaster and serves as the village's lifeline. There are several bus routes which run from Crofton:
• 148, Arriva Yorkshire – Wakefield to Knottingley and Pontefract via Crofton.
• 195/196, Arriva Yorkshire – Wakefield to Hemsworth via Crofton and Walton.
• 485, Arriva Yorkshire – Wakefield to South Elmsall via Ackworth Crofton and Agbrigg.
• 496/497, Arriva Yorkshire – Wakefield to Upton via Belle Vue, Crofton and South Elmsall.
• The P2/6, Poppletons Coaches – Pontefract to Wakefield via NEW College, North Featherstone, Ackton, Sharlston, Crofton and Walton