Telephonists, or switchboard operators, are the first point of contact for callers to an organisation. They answer incoming calls, putting them through to the right person or department. They also take messages and connect some outgoing calls.
The Skills Required
To be a telephonist or switchboard operator you should have:
good hearing and a clear telephone voice
a confident and polite telephone manner
the ability to work quickly and accurately under pressure
a good standard of spoken and written English
basic computer and keyboard skills
excellent customer care skills
the ability to deal with difficult calls in a calm and professional manner
an awareness of confidentiality issues
good time-keeping and reliability.
You don’t usually need formal qualifications, but some GCSEs, especially English, may help you. Basic computer skills and admin experience can be useful.
A beautiful city located in the heart of Cheshire, it is famed across Britain as one of the most beautiful and history-rich areas in all of the United Kingdom. Boasting impressive landmarks, such as Roman Walls, Cathedrals, and the famous Chester Zoo, tourism and sightseeing in Cheshire is a walk in the park. Cheshire is also not far from the coast, and is conveniently placed, within an hour from Liverpool, Manchester and the Welsh border.
The city is also not far from various motorways, including the M6 and the M56, two well-maintained and commonly used motorways in the North West. The city is also surrounded by many major roads and A-road systems, making it easily accessible and easy to travel to and from across the North West of England. There is also Chester Train Station, should one want to travel a little further or quicker in and out of the city.