Telephonists, or switchboard operators, are the first point of contact for callers to an organisation. They answer incoming calls, putting them through to the right person or department. They also take messages and connect some outgoing calls.
The Skills Required
To be a telephonist or switchboard operator you should have:
good hearing and a clear telephone voice
a confident and polite telephone manner
the ability to work quickly and accurately under pressure
a good standard of spoken and written English
basic computer and keyboard skills
excellent customer care skills
the ability to deal with difficult calls in a calm and professional manner
an awareness of confidentiality issues
good time-keeping and reliability.
You don’t usually need formal qualifications, but some GCSEs, especially English, may help you. Basic computer skills and admin experience can be useful.
The small town not far from the city of Gloucester, is located near the Anglo-Welsh border, near south Wales. The town is known for being quite upmarket, which isn’t surprising considering the town is so famous, especially for the grand spectacle that is the yearly horse races that have taken place there annually since 1911. The town has many picturesque locations worth visiting, which includes various parks such as Pittville and the Imperial Gardens. With such a rich and diverse history, several buildings such as the Everyman Theatre, Montpellier District, and Pittville Water Pump all are worth seeing.
Being the tourist hotspot that it is, combined with its success as a town, transport links around Cheltenham are of course well-established. This includes several A-roads such as the A40, and it is within 5 miles of the M5. This is incredibly convenient as Gloucestershire Airport is along the M5, and is similarly less than 5 miles from Cheltenham town. Cheltenham Spa train station also provides an additional means of transport should one be looking for it.