Telephonists, or switchboard operators, are the first point of contact for callers to an organisation. They answer incoming calls, putting them through to the right person or department. They also take messages and connect some outgoing calls.
The Skills Required
To be a telephonist or switchboard operator you should have:
good hearing and a clear telephone voice
a confident and polite telephone manner
the ability to work quickly and accurately under pressure
a good standard of spoken and written English
basic computer and keyboard skills
excellent customer care skills
the ability to deal with difficult calls in a calm and professional manner
an awareness of confidentiality issues
good time-keeping and reliability.
You don’t usually need formal qualifications, but some GCSEs, especially English, may help you. Basic computer skills and admin experience can be useful.
This south-western city unsurprisingly borders the Bristol Channel in the south of England. Home to many notable landmarks, such as Clifton Suspension Bridge, Brunel’s SS, Bristol Zoo and Cabot Tower, Bristol is a thriving coastal city, with a growing population and many thriving businesses, of which Meridian is but one of many. Bristol is a well-renowned city across the world for various reasons, one of which is that it’s the birthplace of many famous people such as Banksy, Russell Howard, Maisie Williams and Ian Lavender to name just a handful.
With such a prominent history, both recent and over the centuries, Bristol has become a focal point in the South-West and is a major city. With this comes the expectation of good transport links, and Bristol well and truly delivers. Alongside the added bonus of being a coastal city, Bristol has an abundance of A-roads around the Bristol area, such as the A36 and A38, and several motorway connections including the M4, M5 and M32, road coverage around the area is more than adequate - regardless of what direction you want to head, including across the border into Wales. With numerous stations dotted around the city too, including large stations such as Bristol Temple Meads, railway travel is also a totally viable option for the surrounding areas. Bristol airport is also located just South-West of the main city, again adding another layer of potential transport options.