Telephonists, or switchboard operators, are the first point of contact for callers to an organisation. They answer incoming calls, putting them through to the right person or department. They also take messages and connect some outgoing calls.
The Skills Required
To be a telephonist or switchboard operator you should have:
good hearing and a clear telephone voice
a confident and polite telephone manner
the ability to work quickly and accurately under pressure
a good standard of spoken and written English
basic computer and keyboard skills
excellent customer care skills
the ability to deal with difficult calls in a calm and professional manner
an awareness of confidentiality issues
good time-keeping and reliability.
You don’t usually need formal qualifications, but some GCSEs, especially English, may help you. Basic computer skills and admin experience can be useful.
Bradley Stoke is a town in South Gloucestershire, England, situated on the north side of the city of Bristol, 6 miles (10 kilometres) northeast of Bristol city centre and 103 miles (166 km) due west of London. Not far from the Severn Estuary of the Bristol Channel, Bradley Stoke is bordered by three motorways; the M5 to the north, the M4 to the east and the M32 to the south. Planned in the 1970s, building began in 1987. Bradley Stoke was Europe's largest new town built with private investment and was named after the local Bradley Brook and Stoke Brook streams. The Willow Brook Centre, Bradley Stoke's town centre and shopping hub, has more than six million visitors every year. The town is predominantly residential but was planned on a self-standing basis with retail, leisure and commercial areas in the North, South and Central areas, and various business parks on the outskirts of the town.