Telephonists, or switchboard operators, are the first point of contact for callers to an organisation. They answer incoming calls, putting them through to the right person or department. They also take messages and connect some outgoing calls.
The Skills Required
To be a telephonist or switchboard operator you should have:
good hearing and a clear telephone voice
a confident and polite telephone manner
the ability to work quickly and accurately under pressure
a good standard of spoken and written English
basic computer and keyboard skills
excellent customer care skills
the ability to deal with difficult calls in a calm and professional manner
an awareness of confidentiality issues
good time-keeping and reliability.
You don’t usually need formal qualifications, but some GCSEs, especially English, may help you. Basic computer skills and admin experience can be useful.
Brackley is a market town in South Northamptonshire, England, on the borders with Oxfordshire and Buckinghamshire. 19 miles (31 km) from Oxford and 22 miles (35 km) from Northampton. Historically a market town based on the wool and lace trade, it was built on the intersecting trade routes between London, Birmingham and the Midlands and Cambridge and Oxford. Brackley is close to Silverstone and home to the Mercedes AMG Petronas F1 Team. Brackley is close to the A43 road, which now bypasses the town, linking it to Towcester and Northampton to the north-east and the M40 motorway to the west. The A422 links it to Banbury and Buckingham. There are no railways stations in Brackley - the nearest stations are at Kings Sutton, about 6 miles (10 km) west of the town and Banbury, around eight miles away. A bus service links Brackley town centre to Banbury station. Brackley had two railway stations of its own that were closed in the 1960s.