Telephonists, or switchboard operators, are the first point of contact for callers to an organisation. They answer incoming calls, putting them through to the right person or department. They also take messages and connect some outgoing calls.
The Skills Required
To be a telephonist or switchboard operator you should have:
good hearing and a clear telephone voice
a confident and polite telephone manner
the ability to work quickly and accurately under pressure
a good standard of spoken and written English
basic computer and keyboard skills
excellent customer care skills
the ability to deal with difficult calls in a calm and professional manner
an awareness of confidentiality issues
good time-keeping and reliability.
You don’t usually need formal qualifications, but some GCSEs, especially English, may help you. Basic computer skills and admin experience can be useful.
Bletchley is a constituent town of Milton Keynes, Buckinghamshire, England. It is situated in the south-west of Milton Keynes, and is split between the civil parishes of Bletchley and Fenny Stratford and West Bletchley. Bletchley is best known for Bletchley Park, the headquarters of Britain's World War II codebreaking organisation, and now a major tourist attraction. The National Museum of Computing is also located on the Park. The town is served by Bletchley railway station, on Sherwood Drive and Bletchley Bus Station, on South Terrace off Saxon Street.