Telephonists, or switchboard operators, are the first point of contact for callers to an organisation. They answer incoming calls, putting them through to the right person or department. They also take messages and connect some outgoing calls.
The Skills Required
To be a telephonist or switchboard operator you should have:
good hearing and a clear telephone voice
a confident and polite telephone manner
the ability to work quickly and accurately under pressure
a good standard of spoken and written English
basic computer and keyboard skills
excellent customer care skills
the ability to deal with difficult calls in a calm and professional manner
an awareness of confidentiality issues
good time-keeping and reliability.
You don’t usually need formal qualifications, but some GCSEs, especially English, may help you. Basic computer skills and admin experience can be useful.
Blaxton is situated, since April 1974, in the county of South Yorkshire and in the Doncaster Metropolitan District. Before that date, it was situated in the West Riding of Yorkshire, one of the three divisions of the county of York. It lay on the southern border of the county and the name of the community derives from the name 'Blackstone'. Blaxton has been through its history a small rural community. In 1811, the first time its population was counted separately, it had 132 residents. There were 146 of them by the mid-century and 149 by 1901. These figures, however, disguise a picture of growth and then decline, in common with many agricultural communities during the nineteenth century, as employment opportunities fluctuated and finally went into long-term decline as foreign food imports competed all too successfully with British farming. However, Blaxton isn’t all that accessible. It shares a train station with Finningley which is situated at Station Rd, Blaxton, Doncaster DN9 3AQ. It also has multiple but stops within the main town centre.