Telephonists, or switchboard operators, are the first point of contact for callers to an organisation. They answer incoming calls, putting them through to the right person or department. They also take messages and connect some outgoing calls.
The Skills Required
To be a telephonist or switchboard operator you should have:
good hearing and a clear telephone voice
a confident and polite telephone manner
the ability to work quickly and accurately under pressure
a good standard of spoken and written English
basic computer and keyboard skills
excellent customer care skills
the ability to deal with difficult calls in a calm and professional manner
an awareness of confidentiality issues
good time-keeping and reliability.
You don’t usually need formal qualifications, but some GCSEs, especially English, may help you. Basic computer skills and admin experience can be useful.
Aust is a small village in South Gloucestershire, England, about 10 miles (16 km) north of Bristol and about 28 miles (45 km) south west of Gloucester. It is located on the eastern side of the Severn estuary, close to the eastern end of the Severn Bridge, now part of the M48 motorway. The village has a chapel, a church and a public house. There is a large area of farmland on the river bank, which is sometimes flooded due to the high tidal range of the Severn. Aust Cliff, above the Severn, is located about 0.5 miles (0.80 km) from the village. The civil parish of Aust includes the villages of Elberton and Littleton-upon-Severn.