Telephonists, or switchboard operators, are the first point of contact for callers to an organisation. They answer incoming calls, putting them through to the right person or department. They also take messages and connect some outgoing calls.
The Skills Required
To be a telephonist or switchboard operator you should have:
good hearing and a clear telephone voice
a confident and polite telephone manner
the ability to work quickly and accurately under pressure
a good standard of spoken and written English
basic computer and keyboard skills
excellent customer care skills
the ability to deal with difficult calls in a calm and professional manner
an awareness of confidentiality issues
good time-keeping and reliability.
You don’t usually need formal qualifications, but some GCSEs, especially English, may help you. Basic computer skills and admin experience can be useful.
Askern is a town and civil parish within the Metropolitan Borough of Doncaster, in South Yorkshire, England. It is on the A19 road between Doncaster and Selby. Historically part of the West Riding of Yorkshire, it became a spa town in the late 19th century, but this stopped once coal mines opened in the town. The last mine closed in the 1990s. It had a population of 5,570 at the 2011 Census. Askern is also well known in South Yorkshire for its Askern Greyhound Stadium. Askern has a number of services, the main services being Arriva Yorkshire's 405, 408 and 409, a daily X45, school services X8 and 619. First South Yorks' 51, 51a, 409 and 412. Two school services (447 & 499) are operated by Powells bus and John L Law respectively.