Switchboard operators Jobs in Armthorpe

Job Description

Telephonists, or switchboard operators, are the first point of contact for callers to an organisation. They answer incoming calls, putting them through to the right person or department. They also take messages and connect some outgoing calls.

The Skills Required

To be a telephonist or switchboard operator you should have:

• good hearing and a clear telephone voice

• a confident and polite telephone manner

• the ability to work quickly and accurately under pressure

• a good standard of spoken and written English

• basic computer and keyboard skills

• excellent customer care skills

• the ability to deal with difficult calls in a calm and professional manner

• an awareness of confidentiality issues

• good time-keeping and reliability.

Qualifications

You don’t usually need formal qualifications, but some GCSEs, especially English, may help you. Basic computer skills and admin experience can be useful.

Armthorpe is a village and civil parish which forms the eastern edge of the Doncaster urban sprawl within the Metropolitan Borough of Doncaster, South Yorkshire, England. Historically within the West Riding of Yorkshire, it has a population of 12,630, increasing to 14,457 at the 2011 Census. Today, on average, Armthorpe remains one of the more affluent areas of Doncaster. Like all urban populated areas, Armthorpe does contain areas which suffer from low esteem. These areas are mainly located in the former pit stock housing with more affluent households being located in the cul-de-sac and bungalow housing stock that dominates the Ward. Armthorpe has a thriving local community with an abundance of shops and amenities. New industries and jobs have moved into the area and are centred on the distribution centres that are located next to the M18 Motorway operated by Global distribution players such as IKEA and Fellowes.