Telephonists, or switchboard operators, are the first point of contact for callers to an organisation. They answer incoming calls, putting them through to the right person or department. They also take messages and connect some outgoing calls.
The Skills Required
To be a telephonist or switchboard operator you should have:
good hearing and a clear telephone voice
a confident and polite telephone manner
the ability to work quickly and accurately under pressure
a good standard of spoken and written English
basic computer and keyboard skills
excellent customer care skills
the ability to deal with difficult calls in a calm and professional manner
an awareness of confidentiality issues
good time-keeping and reliability.
You don’t usually need formal qualifications, but some GCSEs, especially English, may help you. Basic computer skills and admin experience can be useful.
Alveston is a village, civil parish and former manor in South Gloucestershire, England, inhabited in 2014 by about 3,000 people. The village lies 1 mile (1.6 km) south of Thornbury and 10 miles (16 km) north of Bristol. Alveston is twinned with Courville sur Eure, France. The civil parish also includes the villages of Rudgeway and Earthcott. Even though Alveston is a small village, it has the A38 running right next to it so it makes things a lot easier for people that are trying to access the village and other surrounding villages.