Telephonists, or switchboard operators, are the first point of contact for callers to an organisation. They answer incoming calls, putting them through to the right person or department. They also take messages and connect some outgoing calls.
The Skills Required
To be a telephonist or switchboard operator you should have:
good hearing and a clear telephone voice
a confident and polite telephone manner
the ability to work quickly and accurately under pressure
a good standard of spoken and written English
basic computer and keyboard skills
excellent customer care skills
the ability to deal with difficult calls in a calm and professional manner
an awareness of confidentiality issues
good time-keeping and reliability.
You don’t usually need formal qualifications, but some GCSEs, especially English, may help you. Basic computer skills and admin experience can be useful.
Almondsbury is a large village near junction 16 of the M5 motorway, in South Gloucestershire, England, and a civil parish which also includes the villages of Hortham, Gaunt's Earthcott, Over, Easter Compton, Compton Greenfield, Hallen and Berwick. The village is split by a steep hill, part of the escarpment overlooking the Severn floodplain. At the bottom of the hill is Lower Almondsbury where a pub and hotel, The Bowl Inn, is situated. South Wales, the Forest of Dean, the River Severn and both Severn Bridges are visible from the higher parts of the village. The other part of the village consists mainly of ribbon development along the A38, which has more of an urban characteristic. The place-name 'Almondsbury' is first attested in the Domesday Book of 1086, where it appears as Almodesberie. The name means 'Æthelmod's or Ealhmund's burgh or fortified place'. Given that Almondsbury is situated right next to the M5 and M4 and the A38, this makes it a very good, accessible place meaning that anyone that can drive can make it there easily.