The primary task of a receptionist is to answer the phone, greet customers as they enter the company and help out a company with basic clerical duties and tasks.
The Skills Required
To become a receptionist, you will need to have:
- a friendly and confident personality
- a smart appearance
- good spoken and written communication skills
- the ability to stay calm under pressure
- the ability to be polite but firm when dealing with difficult, impatient or upset people
- good organisational skills
- basic IT skills
- the ability to follow safety and security procedures, and put them into effect
- the ability to use office equipment such as switchboards, fax machines and photocopiers
- an interest in the work of the organisation
You may not need any formal qualifications to start work as a receptionist, although some employers will prefer you to have GCSEs, particularly in English and maths. IT skills like word processing, and the ability to use the internet and email may also be helpful.
Good customer care skills and an excellent telephone manner could also give you an advantage when looking for work.
Yate is a town and civil parish in South Gloucestershire, England. It lies at the southwest extremity of the Cotswold Hills and is 12 miles (19.3 km) northeast of Bristol city centre. Developing from village into town from the 1960s onwards as a commuter town for Bristol, the 2011 census listed Yate's population as 21,789. The market town of Chipping Sodbury (population 5,045) is contiguous with Yate to the east. In addition, a large southern section of the built-up area spills over into the parish of Dodington (population 8,206), and so the total population of Yate's urban area is now approaching 35,000. Yate railway station serves the town. The railway station is located on the main Bristol to Birmingham line between Bristol Parkway and Cam & Dursley, and is operated by Great Western Railway. Regular bus services link Yate with Bristol city centre. There are also buses from Yate running to Bath, Cribbs Causeway, Malmesbury, Tetbury and Westonbirt Arboretum. Additionally, buses link Yate to a number of other towns/villages within South Gloucestershire including Badminton, Charfield, Chipping Sodbury, Downend, Emersons Green, Filton, Fishponds, Frenchay, Iron Acton, Kingswood, Pucklechurch, Mangotsfield, Old Sodbury, Staple Hill, Thornbury, Tormarton, Westerleigh, Wick, Winterbourne and Wotton-under-Edge