The primary task of a receptionist is to answer the phone, greet customers as they enter the company and help out a company with basic clerical duties and tasks.
The Skills Required
To become a receptionist, you will need to have:
- a friendly and confident personality
- a smart appearance
- good spoken and written communication skills
- the ability to stay calm under pressure
- the ability to be polite but firm when dealing with difficult, impatient or upset people
- good organisational skills
- basic IT skills
- the ability to follow safety and security procedures, and put them into effect
- the ability to use office equipment such as switchboards, fax machines and photocopiers
- an interest in the work of the organisation
You may not need any formal qualifications to start work as a receptionist, although some employers will prefer you to have GCSEs, particularly in English and maths. IT skills like word processing, and the ability to use the internet and email may also be helpful.
Good customer care skills and an excellent telephone manner could also give you an advantage when looking for work.
Leighton Buzzard is a market town in Bedfordshire, England, near the Chiltern Hills and lying between Aylesbury, Tring, Dunstable and Milton Keynes. Located 36 miles northwest from Central London, the town is linked to the capital by the Grand Union Canal and the West Coast Main Line to London Euston. Situated on the River Ouzel, in the southwest of the county and close to the Buckinghamshire border, it adjoins Linslade and the name Leighton Linslade is sometimes used to refer to the combination of the two towns; parts of this article also apply to Linslade as well as Leedon. For local government purposes, the town is part of the Central Bedfordshire district and is administered jointly with Linslade as the civil parish of Leighton-Linslade. Leighton Buzzard has undergone significant growth in recent years, and is now a significant commuter town within the London commuter belt, listed as the 32nd largest commuter town according to the 2011 census. Since 2011, it is likely that this trend has continued due to good transport links.