The primary task of a receptionist is to answer the phone, greet customers as they enter the company and help out a company with basic clerical duties and tasks.
The Skills Required
To become a receptionist, you will need to have:
- a friendly and confident personality
- a smart appearance
- good spoken and written communication skills
- the ability to stay calm under pressure
- the ability to be polite but firm when dealing with difficult, impatient or upset people
- good organisational skills
- basic IT skills
- the ability to follow safety and security procedures, and put them into effect
- the ability to use office equipment such as switchboards, fax machines and photocopiers
- an interest in the work of the organisation
You may not need any formal qualifications to start work as a receptionist, although some employers will prefer you to have GCSEs, particularly in English and maths. IT skills like word processing, and the ability to use the internet and email may also be helpful.
Good customer care skills and an excellent telephone manner could also give you an advantage when looking for work.
An historical market town, at the southern edge of Yorkshire, Doncaster is renowned for its horse racing, rich railway heritage and its wealth of Georgian and Regency architecture on the Great North Road.
The town of Doncaster sits at the very heart of this borough, and has history all around and the architecture in Doncaster reflects the different ages. There are the remains of the original Roman wall; Saxon church architecture; Norman castles at Conisbrough and Tickhill; and a wealth of Georgian and Regency architecture reflecting the glory days of Doncaster when it really was the most important town in this part of England.
Doncaster is at the heart of the UK and its motorway network, with the M18, M1, A1 (M), M62, M180 making access and travel so easy in and around Doncaster and to other parts of Yorkshire and beyond.
Over 108 trains pass through Doncaster station daily linking the town to the major cities of London, York, Leeds, Sheffield, Manchester, Newcastle and further North. The East Coast Main Line is one of Europe's most important rail routes, linking England's and Scotland's capital and passing directly through Doncaster and the region.