The primary task of a receptionist is to answer the phone, greet customers as they enter the company and help out a company with basic clerical duties and tasks.
The Skills Required
To become a receptionist, you will need to have:
- a friendly and confident personality
- a smart appearance
- good spoken and written communication skills
- the ability to stay calm under pressure
- the ability to be polite but firm when dealing with difficult, impatient or upset people
- good organisational skills
- basic IT skills
- the ability to follow safety and security procedures, and put them into effect
- the ability to use office equipment such as switchboards, fax machines and photocopiers
- an interest in the work of the organisation
You may not need any formal qualifications to start work as a receptionist, although some employers will prefer you to have GCSEs, particularly in English and maths. IT skills like word processing, and the ability to use the internet and email may also be helpful.
Good customer care skills and an excellent telephone manner could also give you an advantage when looking for work.
Buckingham is a market town in north Buckinghamshire, England, close to the borders of Northamptonshire and Oxfordshire, which had a population of 12,043 at the 2011 Census. It is a civil parish with a council. Buckingham was the county town of Buckinghamshire from the 10th century, when it was made the capital of the newly formed shire of Buckingham, until Aylesbury took over this role early in the 18th century. Buckingham has a variety of restaurants and pubs, typical of a market town. It has a number of local shops, both national and independent. Market days are Tuesday and Saturday which take over Market Hill and the High Street cattle pens. Buckingham is twinned with Mouvaux, France. Buckingham stands at the crossroads of the A413 (north-south), A421 and A422 (east-west) roads. The town was by-passed in the early 1980s by creating a new section of the A421 to the south. Buckingham is linked to Milton Keynes, Winslow and Aylesbury by the regular X60 bus. An inter-city coach service, the X5, links the town to both Cambridge (via Bedford) and Oxford (via Bicester). Some surrounding villages are connected to Buckingham by a market day bus and there is a community bus scheme called Bart.