The primary task of a receptionist is to answer the phone, greet customers as they enter the company and help out a company with basic clerical duties and tasks.
The Skills Required
To become a receptionist, you will need to have:
- a friendly and confident personality
- a smart appearance
- good spoken and written communication skills
- the ability to stay calm under pressure
- the ability to be polite but firm when dealing with difficult, impatient or upset people
- good organisational skills
- basic IT skills
- the ability to follow safety and security procedures, and put them into effect
- the ability to use office equipment such as switchboards, fax machines and photocopiers
- an interest in the work of the organisation
You may not need any formal qualifications to start work as a receptionist, although some employers will prefer you to have GCSEs, particularly in English and maths. IT skills like word processing, and the ability to use the internet and email may also be helpful.
Good customer care skills and an excellent telephone manner could also give you an advantage when looking for work.
Barnsley is a large market and college town in South Yorkshire, England, between Leeds and Sheffield in the Dearne Valley. Historically in the West Riding of Yorkshire, the town is surrounded by several smaller towns and villages, which together form the Metropolitan Borough of Barnsley, of which Barnsley is the administrative centre. At the 2011 Census, Barnsley had a population of 91,297. Barnsley's former industries include linen, coal mining, glassmaking and textiles. These declined in the 20th century, but Barnsley's culture is rooted in its industrial heritage and it has a tradition of brass bands, originally created as social clubs by its mining communities. It is also home of the Barnsley chop. The town is on the M1 motorway and Barnsley Interchange railway station on the Hallam and Penistone Lines. Barnsley F.C. football club has competed in the second tier of English football for most of its history, but won the FA Cup in 1912 and competed in the Premier League during the 1997–98 season. The main transport hub is Barnsley Interchange, a combined rail and bus station that was opened on Sunday 20 May 2007, and was the first project in the remaking Barnsley scheme to be completed. Stagecoach Yorkshire run most bus services within Barnsley, operating to and from Barnsley Interchange. Stagecoach acquired the company from Yorkshire Traction in 2005. Train services are provided by Northern. Northbound there is a half-hourly express service to Leeds which takes around 35 minutes augmented by a slower service via Castleford which takes around 50 minutes. There is an hourly service to Huddersfield via the Penistone Line. Southbound there are four trains per hour to Meadowhall Interchange and Sheffield, two of which are local stopping services and two of which are express. One service per hour continues to Chesterfield and Nottingham. Evenings and Sundays there is a less frequent service.