Should you wish to complain about the service you have received you should contact the branch manager of the branch that you have been dealing with as the branch management team is best placed to put matters right for you as quickly as possible.
If you're unable to do this, or feel unhappy or dissatisfied with the response you received, please email our Human Resource Director, Louise McCarthy-Teague
lmccarthy@meridianbs.co.uk or write to:
Louise McCarthy - Teague
Human Resource Director
Meridian Business Support
Roberts House
80 Manchester Road
Altrincham
WA14 4PL
Alternatively you can write to our Chief Executive:
Mark Mitchell
Chief Executive
Meridian Business Support
Roberts House
80 Manchester Road
Altrincham
WA14 4PL
As part of our Complaints Policy, Meridian agrees to:
• Deal with your complaint fairly, confidentially and effectively.
• Respond to your complaint within 5 days and provide a likely timescale for resolving it.
• Keep you updated on progress made.
